Risk of Loss Policy

Effective Date: July 16, 2026

1. Introduction

At Horizon Recreation, we are committed to ensuring your order arrives safely and in excellent condition. This Risk of Loss Policy explains when responsibility for your order transfers, what happens if a shipment is delayed, damaged, or lost, and how claims are handled.

By placing an order through https://www.horizonrecreation.com, you agree to the terms outlined in this policy.

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2. Transfer of Risk

Risk of loss and title for products purchased from Horizon Recreation transfers to you upon successful delivery of the shipment to the delivery address provided with your order.

For freight shipments, delivery is considered complete when the shipment is accepted at the delivery location.

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3. Inspection Upon Delivery

Customers are encouraged to inspect all packages immediately upon delivery.

Before signing for freight deliveries, please:

• Inspect the packaging for visible damage.
• Note any damage on the carrier's delivery receipt before signing.
• Take photographs of any damaged packaging or products.
• Notify Horizon Recreation as soon as possible.

Failure to note visible freight damage at the time of delivery may affect the carrier's ability to process a damage claim.

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4. Damaged Shipments

If your order arrives damaged:

• Notify Horizon Recreation within 7 days of delivery.
• Email support@horizonrecreation.com.
• Include your order number.
• Provide clear photographs of:
  • The shipping carton
  • Packaging materials
  • Shipping label
  • Damaged product(s)

We will work with the carrier and manufacturer to determine the appropriate resolution, which may include replacement, repair, or refund.

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5. Lost Shipments

If your shipment appears to be lost:

• Verify your shipping address.
• Check with household members, neighbors, building management, or your delivery location.
• Review the carrier's tracking information.

If the shipment cannot be located, please contact us at:

support@horizonrecreation.com

or

(866) 403-8688

We will initiate a carrier investigation and assist in resolving the issue.

If the carrier confirms the shipment has been lost, Horizon Recreation will, at our discretion, provide a replacement or issue a refund.

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6. Delivery Delays

Estimated delivery times are provided for convenience only.

Horizon Recreation is not responsible for delays caused by:

• Weather conditions
• Natural disasters
• Carrier delays
• Labor shortages or strikes
• Customs or government actions
• Incorrect shipping information supplied by the customer
• Other events beyond our reasonable control

Delivery delays do not automatically qualify an order for cancellation or refund.

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7. Incorrect Shipping Address

Customers are responsible for providing an accurate shipping address at checkout.

Horizon Recreation is not responsible for shipments delayed, lost, or returned due to an incorrect or incomplete shipping address provided by the customer.

If a shipment is returned because of an incorrect address, additional shipping charges may apply before the order can be reshipped.

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8. Freight Deliveries

Some products sold by Horizon Recreation are shipped via Less-Than-Truckload (LTL) freight carriers.

Customers are responsible for ensuring:

• Someone is available to accept delivery.
• The delivery location is accessible.
• The shipment is inspected before signing the delivery receipt whenever possible.

If special delivery services (such as liftgate service or scheduled appointments) are required, they must be requested before shipment and may involve additional charges.

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9. Shipping Insurance

Where applicable, shipments are insured against loss or damage during transit.

Claims involving damaged or lost shipments may require documentation, photographs, inspection by the carrier, or additional information before a replacement or refund can be issued.

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10. Limitation of Liability

To the fullest extent permitted by law, Horizon Recreation's responsibility for lost or damaged shipments shall not exceed the purchase price of the affected product.

Horizon Recreation shall not be liable for indirect, incidental, consequential, or special damages arising from shipping delays, carrier errors, or circumstances beyond our reasonable control.

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11. Contact Us

If you have questions regarding this Risk of Loss Policy or need assistance with a shipment, please contact us.

Horizon Recreation

7653 S Grape St

Centennial, CO 80122

United States

Website
https://www.horizonrecreation.com

Email
support@horizonrecreation.com

Phone
(866) 403-8688

Customer Service Hours

Monday–Friday

9:00 AM – 5:00 PM EST