Return & Refund Policy

Effective Date: July 16, 2026

1. Scope and Intent

This Return and Refund Policy applies to all purchases made through the Horizon Recreation website located at https://www.horizonrecreation.com ("Website").

2. Contact Information

For questions about returns and refunds, please contact our Customer Service team:

Email:
support@horizonrecreation.com

Phone:
(866) 403-8688

Address:

Horizon Recreation

7653 S Grape St

Centennial, CO 80122

United States

Hours:
Monday to Friday
9:00 AM – 5:00 PM EST

3. Return Eligibility

Customers in the United States have the right to return products within 30 days of receipt, subject to the conditions outlined below.

We accept returns for both defective and non-defective products.

3.1 Conditions for Return

For Non-Defective Returns (Change of Mind)

The product must be:

  • Unused
  • Undamaged
  • In the same condition that you received it
  • In the original packaging
  • With all original labels and tags attached

For Defective or Damaged Returns

Items are accepted regardless of condition. Please provide photographs or videos documenting the defect or damage whenever possible.

Proof of Purchase

A receipt or proof of purchase is required for all returns.

4. Return Process

4.1 Initiating a Return

To initiate a return:

Contact Customer Service

Email us at support@horizonrecreation.com or call (866) 403-8688 within 30 days of receiving your order.

Please include:

  • Order number
  • Reason for the return
  • Photos if the item is defective or damaged

Please Note

Change-of-mind returns are subject to a 20% restocking fee, which will be deducted from your refund.

Return Authorization

After reviewing your request, we will provide return instructions and, if applicable, a Return Merchandise Authorization (RMA).

4.2 Preparing Your Return

Package the Item Safely

Securely package the item using the original packaging whenever possible.

Include:

  • All accessories
  • Manuals
  • Free promotional items (if applicable)

Documentation

Include any requested return documentation.

Return Label

Customers are responsible for downloading, printing, and paying for the return shipping label.

4.3 Shipping the Return

Method

Returns should be shipped by mail using a trackable carrier such as USPS, UPS, or FedEx.

We recommend retaining your tracking number until your refund has been completed.

Return Window

Please ship the returned item within 7 days after receiving your return authorization.

5. Return Shipping Costs and Fees

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error or a confirmed defective product.

Restocking Fee

A 20% restocking fee applies to change-of-mind returns.

There is no restocking fee for defective, damaged, or incorrectly shipped products.

6. Specific Return and Refund Conditions

6.1 Returns Due to Change of Mind (Non-Defective Products)

Eligibility

Items must be:

  • New
  • Unused
  • Undamaged
  • In original packaging
  • With all tags attached

The return request must be made within 30 days of delivery.

Refund

Approved refunds will be issued to the original payment method, less the 20% restocking fee.

Return shipping remains the customer's responsibility.

6.2 Defective or Damaged Goods

Notification

Please notify us within 7 days of delivery if your item arrives damaged or defective.

Documentation

Please provide photographs or videos whenever possible.

Resolution

After review, we will provide an appropriate resolution, which may include:

  • Replacement
  • Repair (if applicable)
  • Refund

No restocking fee applies.

6.3 Incorrect Product Received

Notification

Please contact us within 7 days of delivery.

Resolution

We will arrange for the incorrect item to be returned and ensure the correct product is shipped.

6.4 Product Never Arrived

Notification

If your order has not arrived within the estimated delivery timeframe of 4–7 business days, please contact us.

Resolution

We will investigate the shipment with the carrier.

If the shipment is confirmed lost, we will issue either:

  • A replacement product, or
  • A full refund

6.5 Order Cancellation

Before Shipment

Orders may be cancelled within 24 hours of placement, provided they have not already shipped.

After Shipment

If the order has already shipped, it cannot be cancelled. Please follow this Return & Refund Policy after receiving your order.

Change-of-mind returns remain subject to the 20% restocking fee.

7. Refunds

7.1 Refund Conditions

Refunds are issued after:

  • We receive the returned item.
  • The item has been inspected.
  • The return has been approved.

You will receive an email notifying you whether your refund has been approved.

Returned products must satisfy the eligibility requirements described in this policy.

7.2 Refund Processing

Method

Refunds are issued to the original payment method.

Processing Time

Refunds are processed within 5–7 business days after the returned item has been received, inspected, and approved.

Depending on your financial institution, additional processing time may be required before funds appear in your account.

7.3 Partial Refunds

Partial refunds may be granted under certain circumstances, including:

  • Products returned missing parts not caused by our error
  • Products returned damaged by the customer
  • Products returned outside the return period
  • Products that do not meet the return eligibility requirements

8. Exchanges

Eligibility

We accept exchanges for:

  • Defective products
  • Damaged products
  • Incorrectly shipped products

Exchange availability for other reasons depends on the manufacturer and product.

To request an exchange, contact us at:

support@horizonrecreation.com

9. Timelines

Return Window

Returns must be requested within 30 days of delivery.

Damaged or Incorrect Items

Must be reported within 7 days of delivery.

Refund Processing

Approved refunds are processed within 5–7 business days after inspection.

10. Product Warranty

Warranty coverage varies by manufacturer.

Customers should contact the product manufacturer directly regarding warranty claims, repair services, or warranty coverage.

If you need assistance locating a manufacturer's warranty information, Horizon Recreation will be happy to assist.

11. Legal Rights

This Return & Refund Policy does not affect any statutory rights available under applicable law.

12. Questions and Support

For questions regarding returns or refunds, please contact:

Horizon Recreation

Email
support@horizonrecreation.com

Phone
(866) 403-8688

Website
https://www.horizonrecreation.com

Business Hours

Monday–Friday

9:00 AM – 5:00 PM EST

Business Address

7653 S Grape St

Centennial, CO 80122

United States

Note: By making a purchase through Horizon Recreation, you acknowledge that you have read and agree to this Return & Refund Policy.

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