Shipping & Freight Delivery

How shipping works for backyard products

Most of what we sell, like pergolas, outdoor kitchens, greenhouses, backyard offices and sport court kits, is large and heavy. These items usually ship by freight truck directly from the manufacturer or its warehouse, not by regular parcel carrier. Smaller items may ship by standard parcel.

Where we ship

Shipping availability depends on the product and the delivery address. If you're unsure about your location, contact us before ordering and we'll confirm it.

Shipping cost

Shipping costs, or free shipping where it applies, are shown on the product page or at checkout before you pay.

Processing and delivery times

• Processing and lead times vary by manufacturer and product. Some items ship from stock, and others are made to order.
• Ask us for the estimated lead time on any item before you order, and we'll confirm it for you.
• Business days are Monday–Friday, excluding holidays.

What to expect with freight delivery

1. Tracking: after your order ships, you'll receive tracking or carrier information by email.
2. Scheduling: the freight carrier will usually contact you to schedule a delivery appointment. Please keep your phone handy.
3. Curbside delivery: freight is typically delivered curbside or to the end of your driveway, not into your backyard. Ask us about delivery options for a specific product.
4. Plan for help: pallets and crates can be heavy. Have help and the right equipment ready to move items to their final spot.

Inspect before you sign

This is the most important step.

• Count the boxes or pallets and compare them to the delivery receipt.
• Look for any visible damage: crushed corners, holes, broken pallets.
• Note any damage or missing pieces on the delivery receipt before you sign. Write "damaged" or "short X boxes" specifically.
• Take photos of the packaging, labels and any damage.
• Contact us within 7 days of delivery at support@horizonrecreation.com or through our Contact page with your order number and photos.

Signing a clean delivery receipt can make a damage claim much harder, so take your time.

Damaged, missing or incorrect items

If something arrives damaged or incorrect, contact us right away with your order number and photos. We'll work with the carrier and manufacturer to arrange a repair, replacement part, or replacement under the manufacturer's process. See also our Risk of Loss Policy and Return & Refund Policy.

Before your delivery: checklist

• Measure your space and confirm the delivery path (gates, driveways, slopes).
• Check HOA rules and local permit requirements for structures like pergolas, sheds, offices and greenhouses.
• Make sure your foundation or surface is ready if the product needs one (for example, a concrete slab for a sport court or footings for a pergola).
• Arrange installation help in advance. See Installation.

Questions?

Email support@horizonrecreation.com or send us a note. We reply within 24 hours.