Cancellation Policy

Effective Date: July 16, 2026

If you've changed your mind and would like to cancel your order, we're here to make the cancellation process as simple as possible.

Orders may be cancelled within 24 hours of placement, provided the order has not already been processed or shipped.

To request a cancellation, please contact our Customer Service team as soon as possible:

Email: support@horizonrecreation.com

Phone: (866) 403-8688

If your order has already shipped, we are unable to cancel it. However, once your order has been delivered, you may request a return in accordance with our Return & Refund Policy.

Please note that approved change-of-mind returns after shipment are subject to a 20% restocking fee, and customers are responsible for return shipping costs.

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Horizon Recreation

Website

https://www.horizonrecreation.com

Phone

(866) 403-8688

Email

support@horizonrecreation.com

Business Hours

Monday–Friday

9:00 AM – 5:00 PM EST

Business Address

7653 S Grape St

Centennial, CO 80122

United States