Shipping Policy

Effective Date: July 16, 2026

1. Introduction

At Horizon Recreation ("we," "us," or "our"), we aim to provide a seamless and transparent shipping experience for our customers. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from our website, https://www.horizonrecreation.com.

2. Shipping Destinations

Countries We Ship To:

• United States

Future Expansion:
We are continually working to expand our shipping destinations. Please check back regularly for updates.

3. Shipping Costs

Domestic Shipping: United States

Standard Shipping: Free shipping on all orders

4. Order Processing Time

Handling Time:
Orders are processed with a handling time of 1 to 2 business days. Orders are fulfilled Monday through Friday (excluding holidays).

Order Cut-Off Time:
The order cut-off time is 5:00 PM (GMT-05:00) Eastern Standard Time. Orders placed before this time will begin processing the same business day.

Weekend and Holiday Orders:
Orders placed on weekends or public holidays will be processed on the next business day.

5. Estimated Delivery Time

Domestic Shipping

Transit Time:
The transit time is 3 to 5 business days for all destinations. Orders are shipped Monday through Friday.

Total Delivery Time:
The estimated total delivery time is 4–7 business days.

Notes:
Delivery times are estimates and may vary due to circumstances beyond our control, including weather, carrier delays, natural disasters, or other unforeseen events.

6. Shipping Methods and Carriers

Reliable Carriers

We partner with reputable carriers to ensure your package arrives safely.

Domestic Carriers

• USPS
• UPS
• FedEx

LTL Freight Carriers (for oversized items)

• FedEx Freight
• Old Dominion
• XPO Logistics

Shipment Tracking

All orders include tracking information, which will be emailed once your order has shipped.

Insurance

Shipments are insured against loss or damage during transit. If you encounter any issues, please contact us promptly.

7. Order Tracking

Tracking Information

After your order has shipped, you will receive an email containing:

• Tracking Number
• Carrier Name
• Link to Track Your Package

How to Track Your Order

Visit:

https://www.horizonrecreation.com/track-order

or visit the carrier's website and enter your tracking number.

Assistance

If you need help tracking your shipment, please contact our Customer Service team.

8. Delivery Issues

8.1 Delayed or Lost Packages

Delayed Delivery

If your package is delayed beyond the estimated delivery timeframe of 4–7 business days, please contact us at:

Email: support@horizonrecreation.com

Phone: (866) 403-8688

Lost Packages

If your tracking shows your package as delivered but you have not received it:

• Verify the shipping address.
• Check with neighbors or your building management.
• Contact us for additional assistance.

8.2 Damaged Packages

Reporting Damage

If your package arrives damaged:

• Take photos of the damaged packaging and product.
• Contact us within 7 days of delivery at support@horizonrecreation.com.

Damaged items may be eligible for a replacement or refund after review.

Resolution

We will work with you to arrange an appropriate replacement or refund.

9. Missing Items

Reporting Missing Items

If any items are missing from your shipment:

• Contact us within 7 days of delivery.
• Provide your order number and details of the missing item(s).

Resolution

We will investigate the issue promptly and either ship the missing item(s) or provide an appropriate refund if necessary.

10. Return and Refund Policy

Returns

Returns are accepted within 30 days of receiving your order. We accept returns for both defective and non-defective products.

Conditions for Returns

Non-Defective Returns

Products must be:

• Unused
• Undamaged
• In their original packaging
• With all original tags attached

Defective Returns

Defective or damaged products may be returned regardless of condition.

Certain products may not be eligible for return where prohibited by law.

Return Method & Fees

• Returns are made by mail.
• Customers are responsible for downloading and printing their own return shipping label.
• Customers are responsible for return shipping costs.
• A 20% restocking fee applies to change-of-mind returns.
• No restocking fee applies to defective or damaged merchandise.

Refunds

Refunds are processed within 5–7 business days after the returned item has been received, inspected, and approved.

Refunds are issued to the original payment method.

For complete details, please see our Return & Refund Policy.

11. Incorrect Address

Address Accuracy

Please verify that your shipping address is correct before submitting your order. Horizon Recreation is not responsible for orders shipped to addresses provided incorrectly by the customer.

Returned Packages

If a shipment is returned due to an incorrect or undeliverable address:

• We will contact you to arrange reshipment.
• Additional shipping charges may apply.

12. Contact Information

If you have any questions regarding your shipment, please contact us.

Customer Service Email
support@horizonrecreation.com

Customer Service Phone
(866) 403-8688

Company Address
Horizon Recreation

7653 S Grape St

Centennial, CO 80122

United States

Our Customer Service team is available:

Monday–Friday
9:00 AM – 5:00 PM EST